This is a translation and the Polish version is binding.

Privacy policy

This policy explains which personal data we process when you use the site ktransrental.pl, send an enquiry or write to us in messengers, why we do this and what rights you have. It fulfils the information duty under Article 13 of the General Data Protection Regulation (RODO).

1. Data controller

The controller of your personal data is K-TRANS POLAND sp. z o.o., ul. Zygmunta Vogla 28/02.159, 02-963 Warszawa, Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy KRS, KRS 0001214612, NIP 9512637797, REGON 543651180, kapitał zakładowy 5 000 zł.

Showroom: ul. Łopuszańska 24c, 02-220 Warszawa. For any matter about personal data, write to ktranslogistics24@gmail.com.

2. What data we collect

  • From forms on the site (booking, a request for contact, a consultation, rental with an option to buy): first name, phone number, city and the pick-up and return dates, the chosen car or vehicle type, and the address of the page the enquiry was sent from.
  • From WhatsApp and Telegram conversations: your first name or username, phone number and the content of the messages you send us.
  • When the rental contract is concluded: data needed for the contract and settlement (for example, identity-document data and payment data).
  • Cookies and similar technologies — see point 7.

Providing the data is voluntary, but without a first name and a phone number we will not reply to an enquiry.

3. Why we process data and on what basis

  • A reply to an enquiry, choosing a car, preparing and performing the rental contract — Article 6(1)(b) RODO (steps taken at your request before the contract is concluded, and performance of the contract).
  • Keeping accounting books and tax records for concluded contracts — Article 6(1)(c) RODO (a legal obligation).
  • Analytics of visits to the site and measuring how well ads perform (Google tools) — Article 6(1)(a) RODO, only when you consent in the cookie banner.

We do not make automated decisions about you and we do not profile you within the meaning of Article 22 RODO.

4. Who we share data with

  • The hosting provider HOSTiQ (servers in Lviv, Ukraine), on whose servers the site runs and through which form enquiries pass.
  • Telegram — for instant notifications to our staff about new enquiries, and when you yourself write to us in Telegram; WhatsApp (Meta) — when you write to us in WhatsApp.
  • Google — the Gmail mailbox that receives enquiries; Google analytics and advertising — only after your consent.
  • The Planfix CRM (planfix.ua), in which we keep enquiries and customer data.
  • The accounting office and public authorities — when the rules require it.

Some recipients process data outside the European Economic Area (EEA): the hosting provider HOSTiQ's servers are in Ukraine, and Telegram and Planfix (planfix.ua) also operate outside the EEA. The European Commission has not issued an adequacy decision for Ukraine. Google transfers data to the USA on the basis of the EU-U.S. Data Privacy Framework. You can obtain information about the safeguards used for a transfer outside the EEA by writing to ktranslogistics24@gmail.com.

5. How long we keep data

  • Enquiries and conversations that did not end in a contract — 12 months from the last contact.
  • Data from contracts and settlements — for the period required by tax rules: 5 years from the end of the calendar year in which the tax payment deadline passed (Article 70 § 1 of the Polish Tax Ordinance — Ordynacja podatkowa).
  • Data processed on the basis of consent — until that consent is withdrawn.

6. Your rights

You have the right to access your data, to rectify it, to erase it, to restrict processing, to data portability and to object to processing. You may withdraw your consent to cookies at any time — this does not affect the lawfulness of processing before the withdrawal. To exercise your rights, write to ktranslogistics24@gmail.com.

You also have the right to lodge a complaint with the supervisory authority — the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), ul. Moniuszki 1A, 00-014 Warszawa.

7. Cookies

  • Necessary: they remember the site language and your choice in the cookie banner (key ktrans_cookie_consent). The site does not work properly without them, and they do not require consent.
  • Analytics and advertising (Google Tag Manager and the Google tools it launches): the Google script loads on every page in Google consent mode (Consent Mode). Until you click “I accept”, it does not store analytics or advertising cookies and sends Google only basic signals without identifiers (for example, that a page was opened or a phone number was clicked). The Google tools switch on in full only after you click “I accept”.

You can change the decision at any time via the “Cookie settings” link in the footer of every page. After consent is withdrawn, the Google tools return at once to the mode without cookies. You can also delete cookies in your browser settings.

Last updated: 7 October 2026

Phone
+48 789 986 484